If I'm honest I've never been a big fan of Evans. They sell decent enough products but the staff in the stores are beyond shit. This is just my expereience, I've only had the pleasure of using the Kingston, Guildford and Woking stores. I don't use Evans by choice, its out of necessity due to my companies cycle to work scheme being exclusively Evans.
I remeber vividly my first trip to the Kingston store when looking to buy my first Cyclocross bike, the idiot I happened to be lumbered with was only interested in selling me a mountain bike at the very roof of my price range because 'that's what I'd buy mate',twat. He was unable to answer any of the questions I asked, least of all the bike related one's. The moment that really stood out was him commenting on my new road shoes that I just happened to be trying on in his store, 'they're nice mate, where did you get those from?', oddly this was a genuine question.
Anyway, it is what it is, I use them because I have to. So I bought my new bike early May deciding it would be easier to have the bike delivered to my home address from the Evans warehouse. The last time I bought a bike from the store they just pulled it off the shope floor and handed it to me, which I guess you may not have a problem with but any bike on the shop floor can be test ridden by anyone, if I'm spending 1k on a bike I want to be the first one riding it thanks very much!
Around comes the time for the 6 week check up, I get an email telling me so. I realise gear/brake cables stretch and require adjustment within the first month or so to keep the bike running smoothly. Nice touch Evans. Perhaps I'm expecting too much. This bike has an RRP of £1049 and so for me is the most I'll ever spend on a push bike and I want it treated like a virgin on prom night, this girl is special. I'm clearly the only one with this mindset, at least that's how I'm made to feel. Nothing like the personal touch, right?
I realise it's not a big job, a little cable tensioning and prehaps a little gear adjustment, job done. Would a little clean really kill them? A little passion for the trade? A little care for your pride and joy? Wouldn't hurt would it.....My bike came back dirtier than it went, if you're gonna touch it with greasy hands at least then have the decency to clean it. I'm not asking for the world, a once over with a baby wipe would do, it's the little touches that make you think they care. 24 hours they had the bike and they literally did the very minimum. Ok it's free but show me that you care?!?!
Like I said, prehaps I'm expecting too much....